Returns Policy

At Ovara London, we do everything we can to ensure our customers are satisfied with their purchases. However, if you are not completely satisfied with your order, you can request a return by following the conditions outlined below.

Return Conditions

• You can request a return only after you have physically received the item.

• The return period is 30 days from the date of receiving the product.

• Return shipping costs are entirely the responsibility of the customer, including any international shipping costs.

• Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.

• Trying on the product is allowed, but extended use is not permitted.

• It is not allowed to intentionally order multiple variants of the same product with the intention of returning some of them.

Return Procedure

1. Submit a return request within 30 days of receiving the product by contacting us at info@ovaralondon.com.

2. You will receive the return instructions and the return address of our warehouse/supplier (located outside the United Kingdom).

3. Ship the product at your own expense, including any applicable customs fees or shipping costs.

4. We always recommend using a shipping method with tracking information.

Refunds

Once the product has been received and inspected at the return centre, your refund will be processed within 14 business days using the same payment method used for the original purchase.

Responsibility

We are not responsible for lost packages if the tracking information confirms delivery to the address provided by the customer.

If an incorrect address is entered when placing an order, the customer is responsible.

Any address errors must be reported within 24 hours of placing the order.

Contact

For any questions regarding returns, please contact us at:

Email: info@ovaralondon.com
Company Name: Ovara London